Refund policy

ALBUMS

 

Returns & Refunds

  • Eligibility: I do not offer refunds for change-of-mind purchases or opened items.

  • Returns and refunds are only available if your CD or vinyl is defective, damaged, or sent incorrectly.

  • Window: Contact me within 14 days of delivery if your item is defective or incorrect.

  • Process:

    1. Email me at patricksantosdrum@gmail.com with your order number and a photo of the issue.

    2. I'll review your request and provide instructions for a replacement or refund.

  • Refund Method: Refunds (if approved) will be issued to your original payment method.

Exchanges

  • If your album is damaged or incorrect, we’ll happily exchange it for the correct item. Follow the process above to get it started.

Shipping Costs/Duties

  • Original shipping costs are non-refundable.

  • If the item was damaged or sent incorrectly, we will cover return shipping.

  • Customers within Canada & the USA are responsible for customs duties, taxes, or fees.

International Orders

  • Customers outside Canada & the USA are responsible for customs duties, taxes, or fees.

  • Additional return shipping costs may apply for international orders unless the item was defective or incorrect.

 

MERCH (fulfilled through Printful)

 

Returns & Refunds

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at patricksantosdrum@gmail.com.

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at patricksantosdrum@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts, we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at patricksantosdrum@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Contact

  • Email: patricksantosdrum@gmail.com