Shipping policy

Shipping Policy

Thank you so much for supporting my music!! Please note the following shipping details:

 

ALBUMS

Processing Times

CDs & Vinyl:
Orders are processed and shipped within 1–3 business days.

Shipping Rates & Free Shipping

Shipping Costs:
Shipping costs are calculated at checkout for orders under $80 CAD.

Free Shipping:
Orders over $80 CAD (including merch) qualify for free shipping within Canada and the USA.

Delivery Estimates

Canada: 3–10 business days depending on the carrier and location.
USA: 5–15 business days depending on the carrier and location.
International: Delivery times vary based on the destination and customs processing.

Order Tracking

If tracking is available, once your order ships, you’ll receive a tracking number via email.

Damaged or Lost Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. Include photos if possible, and we’ll work with the carrier to resolve the issue.

Additional Notes

Customers outside Canada and the USA are responsible for customs fees, taxes, or duties.
We are not responsible for delays caused by customs or carrier issues beyond our control.

 

MERCH (Fulfilled by Printful)

Shipping Rates & Free Shipping

Free Shipping:
All merch has Free Shipping worldwide. (All orders are fulfilled by Printful)

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When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days

  • Europe: 6–8 business days

  • Australia: 2–14 business days

  • Japan: 4–8 business days

  • International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at patricksantosdrum@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.